Benefits
- Protect brand image and market share
- Reduce the number and severity of quality related events
- Reduce the closure time for quality events
- Increase credit recovery and reduce credit recovery time
- Improve communication and collaboration across the organization and with trading partners
Taming Trade Spend
Technomic Webinar, Feb. 26, 2008
Instill Quality Management
Collaboration is Key to Protecting Your Customers and Your Brand
As public concern over food safety and a changing regulatory environment have become focal points in the industry, foodservice operators need to move beyond outdated and unreliable manual processes to better protect their customers and their brand. If supply chain quality issues are not managed in a systematic, enterprise-wide manner, the results can include shut downs, loss of customers, reduced employee productivity, higher administrative costs and lost credit dollars.
Unfortunately the foodservice industry faces severe challenges in managing supply chain quality, including reliance on inconsistent, manual processes that make it difficult to identify quality related risk and events. Even when these events are identified, companies lack enterprise-wide visibility into the status of efforts that would allow them to address these issues and ensure processes are put in place to prevent reoccurrence. Perhaps of most concern, manual processes managed in organizational silos prevent the early detection of troubling trends that can mushroom into larger, more costly issues.
Instill Quality Management
Instill Quality Management is a powerful hosted solution that enables you to capture, route, correct, prevent and analyze system-wide quality events between your organization and your trading partners. Unlike spreadsheet or email-based processes, Instill Quality Management gives you the ability to collaborate online with your partners, and provides a real-time closed-loop view of enterprise-wide quality. By unifying all supply chain product and service quality data into one central repository, you have access to robust reporting, dashboard and alert capabilities so you can identify trends and overdue actions, and create detailed scorecards against your Key Performance Indicators (KPIs).
Centralized Supply Chain Quality Management
Instill Quality Management has been adopted by many of the most prominent foodservice operators, and their distributor and manufacturer partners in North America because it enables them to collaborate on and improve the effectiveness of supply chain quality processes including:
- Complaint Manager
- Audit Manager
- Document Manager
Capture product and service complaints, recover credits and escalate to appropriate owners to enable closed loop corrective and preventive actions.
Capture all product and site audit results, monitor for appropriate corrective and preventive actions, flag sub-par audit scores and initiate appropriate follow-up.
Collaboratively create, maintain and retrieve documents such as SOP's and product specifications with your employees, customers and trading partners via a central repository.